Fulfillment & Withdrawal Policy

All orders placed through this website are subject to the terms outlined herein. By placing an order, the customer expressly acknowledges and agrees to these policies and conditions. This document combines our rules on shipping, delivery, non‑delivery, customs, returns, withdrawals/cancellations, exchanges, and refunds, and is intended to state the minimum we are legally required to provide while otherwise protecting our business interests to the fullest extent permitted by law. Nothing in this text limits any non‑waivable consumer rights imposed by the law that applies to your transaction; if a clause conflicts with such law, it will be read down only to the minimum extent necessary for compliance.

We strive to ensure prompt and accurate dispatch; however, specific delivery timelines are not guaranteed and may be affected by warehouse processing speeds, regional or national holidays, logistical disruptions, carrier capacity limitations, or force major events beyond our reasonable control. Customers are responsible for providing accurate and complete shipping information. We are not liable for lost, delayed, or misdelivered parcels caused by address entry errors or the recipient’s failure to make themselves available for delivery. If a package is marked as delivered by the carrier but not received by the recipient, it is the recipient’s responsibility to follow up with the local carrier or delivery agent. Risk of loss and title transfer to you when goods are tendered to the carrier, except where mandatory consumer law in your jurisdiction provides otherwise. We are not responsible for delays, loss, or damage in transit caused by carriers, customs, or other authorities; claims should be pursued with the carrier where permitted, and while we may assist at our discretion, we are not obligated to refund or replace unless required by law or we expressly agree to do so.

Orders shipped internationally or outside of our warehouse region may be subject to customs duties, import taxes, tariffs, brokerage fees, inspection delays, or other regulatory charges imposed by destination-country authorities. These fees are assessed at the sole discretion of those authorities and are not included in the checkout price or any promotional pricing shown on the Site. Responsibility for all such charges lies entirely with the recipient. We disclaim all liability for the calculation, assessment, collection, or payment of any customs-related fees and for any delays, confiscations, refusals, or losses resulting from actions taken by customs or other governmental bodies. If a shipment is refused, unclaimed, or otherwise undeliverable due to customer action or inaction (including failure to pay import charges), we may withhold any refund otherwise due or deduct associated costs from the original payment, including original and return shipping, restocking, or return-to-sender fees. By proceeding with a purchase, the customer affirms that they understand the nature of international and third‑party shipping arrangements, assume all associated risks and costs, and release and indemnify the company, its affiliates, officers, agents, and assigns from liabilities, claims, losses, or damages arising out of or connected with the purchase, shipment, or delivery of goods.

Outside jurisdictions that impose a statutory right of withdrawal or equivalent mandatory return/refund obligations (for example, most of the United States), all sales are final and non‑refundable once the order is submitted, except where we are required by applicable law to provide a remedy or where we, in our sole discretion, choose to offer a courtesy return or refund. If a product is defective, damaged in transit, or materially not as described, you must initiate a request through the on‑site mechanism within the timeframe required by applicable law or, if none is specified, within seven (7) calendar days of delivery. We may require photographic or video evidence, return of the item, or cooperation with the carrier’s investigation. Remedies—repair, replacement, store credit, or refund—are determined by us unless the law dictates otherwise.

For consumers in the European Union (including Germany) and the United Kingdom purchasing for personal use (not resale), a statutory 14‑day right of withdrawal applies to most distance contracts. The withdrawal period runs for 14 days from (i) the day you, or a third party other than the carrier chosen by you, physically receive the goods; or (ii) the day of contract conclusion for services or digital content not supplied on a tangible medium. To exercise this right, you must submit an unequivocal withdrawal request via the forms or tools provided on the Site within the 14‑day period. You then must return the goods without undue delay and in any event within 14 days after notifying us. We will reimburse all payments received for the withdrawn order, including standard delivery costs (not premium shipping you selected), without undue delay and no later than 14 days from the day we receive your notice of withdrawal; however, we may withhold reimbursement until we receive the goods back or you provide evidence of having sent them. If you wish to contact Meridian Arbor for such a procedure you can send an email to info@meridianarbor.com. Furthermore, refunds will use the same payment method you used unless you expressly agree otherwise; no fees will be charged for the refund. You bear the direct cost of returning goods unless we failed to inform you of that obligation or agreed otherwise in writing. You are responsible for any diminished value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. The statutory withdrawal right does not apply to goods made to your specifications or clearly personalized, goods liable to deteriorate or expire rapidly, sealed goods not suitable for return due to health protection or hygiene reasons once unsealed, goods inseparably mixed with others, digital content not supplied on a tangible medium once performance has begun with your express consent and acknowledgment of losing the right, services fully performed during the withdrawal period at your express request, and any other exceptions recognized by applicable law.

All requests—whether relating to withdrawal, defects, non‑delivery, or otherwise—must be initiated via the mechanisms provided on the Site (forms, ticket system, or account dashboard). We may require order numbers, proof of purchase, photos, and any other reasonable documentation. Processing times for refunds or exchanges begin only after we have received all required information and, where applicable, the returned goods. Refunds are issued solely to the original payment method unless that method no longer supports refunds, in which case we may select a reasonable alternative. Store credit, if offered, is non‑transferable, expires on the date stated at issuance (or one year if none is stated), and cannot be redeemed for cash unless required by law.

We reserve the right to refuse returns, exchanges, or refunds to individuals or accounts demonstrating patterns of abuse (excessive returns, repeated “item not received” claims, chargeback abuse). Initiating a chargeback without first using our provided resolution process may constitute a breach of contract. We may suspend or terminate accounts involved in suspected fraud or misuse of the Policy.

Typographical errors, pricing inaccuracies, or unintentional omissions on the Site or during checkout are not binding. We may cancel or adjust orders affected by such errors, notifying you where legally required. Governing law, dispute resolution procedures, limitation of liability, and other contractual terms are set out in our Terms of Use/Terms and Conditions, which are incorporated by reference. In the event of a conflict between this Policy and mandatory consumer protection law applicable to your purchase, the latter prevails solely for that specific conflict.

We may update this Policy periodically. Material changes will be posted on the Site or otherwise communicated where required by law. Continued purchases after the effective date constitute acceptance of the revised Policy.